Processing time for orders with embroidered products are processed between 1-2 weeks. Please note that orders with multiple products will ship together and will adopt the longer shipping time. Orders are completed in sequence in the order that payment is received and confirmed.

Please note that the processing time does not include the shipping time frame. The processing time is the estimated time frame that it will take to make, complete, and prepare your order for shipping. Products may be shipped out sooner than the estimated processing time depending on availability of products and quantity of orders.

Shipping Times

We currently ship worldwide and therefore shipping time will range depending on customer location.

UK: Shipping times will range between 2-7 business days.

Europe: Shipping times will range between 7-15 business days.

International: Shipping times will range between 7-30 business days.

All parcels come with tracked shipping. Therefore, please note that you will receive a confirmation shipping email with a tracking number once your order has shipped. This will be sent to the email that was placed at the time of checkout for your order.

If you have not received an email or tracking number or need to change your contact email please reach out to us. If you are still within the processing time frame, please rest assured that we are working in sequential order to complete all customer orders and we will have your products shipped out as soon as possible.​

Shipping Fees

Shipping prices are based on weight, size, and product quantity of the order. Please note that the price reflects the benefit that all packages come with tracked shipping information. We ensure the lowest rate that we are able to give, and these are based solely on the shipping providers rates.

Tax & Duty Fees & Delayed Deliveries

Please note: Bufi Threads is not responsible for any custom fees, shipping delays due to customs, COVID-19, or natural weather occurrences. We are not responsible for lost or stolen parcels once delivered to the post office and any postal claims should be made directly to the postal office as all packages are provided with tracking information.

You will receive a shipping confirmation email with your tracking information as soon as your order is shipped out. 

Incomplete Address

All packages are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. Bufi Threads is not responsible for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout.

If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid, we will contact you via email (customer email provided at checkout) and ask for verification of your address.

If we do not receive a emailed response within 7 days your charge will be refunded to your original form of payment and we will no longer send your items.

Returned or Undeliverable Parcel

If for any reason your package is undeliverable or returned to us by the postal office due to an incorrect address placed by the customer during checkout, we will contact you via email to notify you that we have received your package. Bufi Threads is not responsible for paying shipping fees to resend packages.

It will be the customers responsibility to pay for a new shipping label with the updated address information in order to receive their package. If the customer refuses to do so, a return will not be issued for the product.

Return Policy


Unfortunately, we do not accept returns or exchanges so please choose your products and sizes carefully as all orders are custom, handmade and on a to-order basis.

Update Personal Information

​If you need to update your personal or shipping information please contact us within 24 hours of your purchase.

If at any point in time while placing your order you encounter a problem, please contact us as we would be so happy to help you! 

Exception: Damaged or Errored Goods

Everything in our store is made to top quality and all handmade products are made with extra love and care. When shipped each item is triple checked for quality just to make our customer happy.

However, we understand that nothing in life is perfect, and we hope you do too. If you have a defective product or received a wrong item, please feel free to reach out to us within 14 days of receiving your order and we would be happy to assist you to a solution.

All claims may be made to our business email bufithreads@yahoo.com . If an exchange or refund is approved for damaged/errored goods, all items must be returned to Bufi Threads within 20 days of placing your original claim. An item received after this will be denied and no refund will be issued.

Please note that all returned items must be in original new condition; unworn and unwashed with the tags still attached. Items will be inspected for signs of wear before issuing a refund. All products must be returned for a clear and honest exchange to take place.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund on your statement.